Frequently Asked Questions
Everything you need to know about your RainyRoses experience.
Are your beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All RainyRoses products are 100% cruelty-free and the majority of our collection is vegan-friendly.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Currently, RainyRoses ships to the United States, Canada, and the UK. We are working hard to expand our floral beauty reach to more countries soon.
How can I check the status of my shipment?
Once your order is processed, you will receive an email with a direct link to your tracking information. You can also log into your account on our website to view your order history.
Are your products suitable for sensitive skin?
Our formulas are designed with gentle, botanical ingredients. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility.